GENERAL TERMS AND CONDITIONS OF USE AND SALE (T&C)

1.1 Publisher / SaaS Platform Provider (license, subscription, operation)

The Convertr Solution, including in particular the SaaS platform, access to the dashboard, license, subscription, technical operation and, where applicable, associated usage, is provided by:

1.2 Distinct professional services – structuring in 2 EIs – dual billing

The Customer acknowledges and agrees that, as part of the launch scope, the Convertr service is based on a contractual and operational structure consisting of two distinct and complementary components, each resulting in its own billing.

Each component is subject to a scope, deliverables, deadlines, financial conditions, and support terms specified in the quote, purchase order, and/or applicable special conditions.

Each provider acts in its own name, bills its own scope, bears its own obligations, and is solely responsible for the services it performs, subject to mandatory applicable legal provisions.

Their coordination around the Convertr Solution does not, in itself, create any general joint and several liability, indivisibility, general mandate, or joint responsibility beyond what results from the applicable contractual documents and mandatory legal rules.

1.3 Contractual Documents

The contractual framework consists of, in decreasing order of priority:

• the quote, purchase order, and applicable special conditions;
• these T&Cs;
• Annex 1 – Data Processing Agreement (DPA);
• Annex 2 – List of authorized sub-processors;
• the Privacy Policy;
• the Cookie/Tracker Policy, if published.

In the event of a contradiction, mandatory legal provisions prevail.

For the sub-processing of personal data, the DPA prevails over any contrary provision of a lower rank.

1.4 Purpose

The purpose of these T&Cs is to define the conditions of access and use of Convertr, the applicable financial conditions, as well as the respective rights and obligations of the parties.

2.1 Business Customers Only

The Solution is intended exclusively for Customers acting for professional purposes. Any use as a consumer is excluded.

2.2 Acceptance

Use of the Solution implies full and complete acceptance of these T&Cs, materialized in particular by:

• creating an Account;
• signing or accepting a quote / purchase order;
• or actual use of the Services.

2.3 Customer Conditions

General purchasing conditions or other documents originating from the Customer are unenforceable, unless expressly accepted in writing beforehand.

2.4 Right of Withdrawal – Specific Case L.221-3

Between professionals, no right of withdrawal applies in principle.

However, if the Customer meets the cumulative conditions provided for by Article L.221-3 of the Consumer Code, the corresponding legal provisions may apply.

4.1 Current Scope

Convertr is a B2B SaaS CRM and marketing automation solution that enables in particular:

• ingestion and centralization of leads via the Customer's sources and tools;
• commercial pipeline tracking;
• automations and workflows;
• communications, including calls and SMS, depending on the features activated;
• artificial intelligence features, including voice agent, transcription, and summarization, depending on features activated;
• and, depending on the contractual scope selected, associated operational support, including in advertising marketing.

4.2 Obligation of Means – No Guarantee of Results

The Services are provided under an obligation of means.

No commercial outcome guarantee is given, particularly regarding the number of leads, appointments, response rates, conversion, turnover, return on investment, return on ad spend, or any other commercial or marketing performance.

4.3 Developments

The Platform may evolve at any time for technical, security, maintenance, compliance, interoperability, improvement or correction reasons.

Convertr endeavors to inform the Customer in the event of a substantial modification significantly affecting the use of the Services.

4.4 Dependence on Third-Party Providers

Certain features depend on third-party providers or external services. Convertr does not control their decisions, indisponibilities, technical developments, terms of use, or pricing policies.

5.1 Account

The Customer undertakes to provide accurate, complete, and up-to-date information. Any inaccurate, misleading, or incomplete statement may lead to the suspension or termination of the Services.

5.2 Credentials

The Customer is solely responsible for the confidentiality of their credentials, the use made of them, and all actions carried out from their Account, unless there is proof of fraudulent access not attributable to the Customer.

5.3 Anti-Abuse Measures

Convertr may implement any reasonable protection measure, including limitation, block, temporary suspension, or feature restriction, in the event of:

• abuse or abnormal use;
• security risk;
• legal or regulatory risk;
• non-payment;
• or request from a competent authority.

5.4 Privacy by Design / Configurations

Convertr may provide mechanisms to facilitate compliance depending on available features, including statuses, opt-outs, exports, purging, logs, or configuration tools.

The Customer remains the sole decision-maker regarding their configurations, scripts, workflows, channel activations, imports, campaigns, and uses, as well as their legal and operational compliance.

6.1 Pricing Structure

Depending on the quote, purchase order, or applicable special conditions, pricing may include:

• an initial setup falling under the Professional Services component;
• recurring monthly Professional Services;
• a monthly Platform Subscription;
• Usage billed according to the actual usage.

6.2 Dual Invoicing – Dual Scopes

The Customer expressly accepts that the commercial relationship with Convertr includes:

• a monthly Platform invoice, issued by the Platform Provider;
• a monthly Professional Services invoice, issued by the Professional Services Provider;
• to which is added, at the start, the billing of the initial setup according to the terms provided below.

6.3 Prices (Excl. Tax)

Prices are expressed exclusive of taxes.

VAT and any other applicable taxes are added where applicable.

The quote, purchase order, or special conditions accepted by the Customer prevail over any other pricing information.

6.4 Invoicing Methods

Unless stated otherwise:

• the initial setup falling under the Professional Services component is billed 50% upon signature of the quote, purchase order, or applicable special conditions, then 50% upon completion of the initial setup, falling under the Platform component, or upon completion of the initial implementation phase;
• the recurring Professional Services component is billed monthly;
• the Platform Subscription is billed monthly;
• Usage is billed in arrears.

In the event of high, unusual usage, or usage likely to expose Convertr to a financial risk, the Platform Provider may issue interim invoices, request an associated guarantee, adjust payment terms, or temporarily limit certain features until settlement.

6.5 Payment

Payment may be made by credit card, SEPA direct debit, bank transfer, or any other accepted method.

The Customer accepts electronic invoicing.

6.6 Late / Non-Payment

In the event of late payment:

• late payment interest is due by right;
• a lump-sum recovery indemnity of 40 euros per unpaid invoice is due, without prejudice to justifiable additional recovery costs;
• Services may be suspended or limited;
• Convertr may refuse any new activation or service until regularization.

6.7 Dispute

Any dispute regarding an invoice must be sent in writing to contact@convertr.fr within 15 days of its issuance.

The undisputed portion remains due and payable on the agreed dates.

7.1 Term

The term applicable to each component of the service is that provided in the quote, purchase order, or special conditions.

Failing any stipulation to the contrary, the Platform Subscription and recurring Professional Services apply on a monthly basis, automatically renewed according to the applicable contractual documents.

7.2 Suspension

Convertr may suspend all or part of the Services, with immediate effect or on short notice, especially in the event of:

• non-payment;
• breach of these T&Cs;
• security risk;
• legal or regulatory risk;
• manifestly illicit use;
• request from a competent authority;
• or technical or operational necessity.

When the situation permits, the Customer is informed within a reasonable time.

7.3 Termination for Breach

In the event of a breach by either party of an essential obligation, not remedied within 15 days of written formal notice, the other party may terminate the contract or the affected component by right, without prejudice to any damages that may be due.

In the event of a serious breach, fraud, breach of security, manifestly illicit use, or major regulatory risk, termination or suspension may occur without notice.

7.4 Effects of Contract End

The end of the contract, for whatever reason, terminates the right to use the Services concerned, subject to the reversibility period provided below.

Amounts due or committed under services already performed remain due.

7.5 Reversibility / Export

Subject to the full payment of amounts due, the Customer uses, for a period of 30 days from the end of the Platform Services, the export means available within the Platform, in standard formats where technically possible.

At the end of this period, Convertr may initiate the deletion, anonymization, or technical limited archiving process in accordance with the applicable contractual documents and the DPA.

1. OBJECTIVE — PARTIES CAPACITY

This Data Processing Agreement (“DPA”) frames standard personal data processes executing within Convertr properties, notably where:

• Customer directs setups strictly as a Data Controller; and
• Convertr operates technically merely as a Data Processor,

pursuant to EU GDPR requirements facilitating Service operations.

2. PROCESSING OUTLINE

3. CUSTOMER INSTRUCTIONS

Convertr processes personal data only based on documented Customer operations. Such actions correlate closely with:

• dashboard environment adjustments;
• switching modules live;
• formal support interactions;
• signed and authorized commercial setups.

4. CONFIDENTIALITY

Authorized personnel accessing required systems remain explicitly restricted beneath secure protocols enforcing confidentiality laws continuously minimizing exposure solely around technical dependencies.

5. SAFEGUARDS

Consistent protections reflecting modernized feasibility bounds map defensive layers proportionately countering vulnerabilities targeting data handling environments.

Typical alignments comprise notably:

• permissions gating alongside rigid verifications;
• threat logging enabling investigative lookbacks;
• infrastructure backups scaling dynamically;
• malicious interference shields.

Real-world strength strictly correlates around engaged modules alongside integrations linked remotely.

6. CUSTOMER RECOURSE SUPPORT

Convertr supplies proportionate tooling empowering organizational obligations addressing standard regulatory checks, featuring prominently:

7. SUBPROCESSORS

8. DATA VIOLATIONS

Convertr commits swift notification dispatching upon discovering data integrity faults outlining accessible intelligence maximizing responsive mitigation alongside regulatory compliance routines led effectively by the Customer.

9. EXPIRATION PROCEDURES

Termination sequences naturally launch processes addressing Customer files utilizing feasible export utilities throughout reversible stages followed shortly by:

• erasure scripts securing complete systemic destruction minus specific legally mandated archive remnants or backup caches timed rigidly.

10. AUDIT PROVISIONS

Convertr assists structural inquiries documenting foundational conformances facilitating reasonable audits constrained yearly limiting operational hindrances extensively preferring documented oversight primarily unless circumstances mandate critical procedural testing.

AI API Connectors (based on workflow activations)

• OpenAI
• Anthropic
• Mistral
• Google Gemini

These generation engines integrate dynamically reflecting active automations governed systematically utilizing the localized n8n framework, contained safely matching explicit functionalities.

Internal Technical Operations

The n8n engine operates internally primarily as a locally hosted orchestration enabler.

Functioning purely internally beneath explicit supervision, n8n bypasses traditional detached subprocessor classifications.

Convertr Professional Services Provider

Delivering on these commitments grants Mr. Adel BELGROUN conditional dashboard permissions restricted beneath confidential protections enforcing documented obligations safely mirroring Platform safeguards strictly.